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Custom Development Terms

Effective Date: April 2026

NTCL Soft provides custom software development services as an independent developer. By engaging our services, you agree to the following terms.

1. Scope of Work

The scope of each project is defined through written agreement (e.g., email, specification document).

• Only features explicitly listed in the agreed specification are included

• Any additional requests, modifications, or enhancements are considered out of scope and may require additional fees

2. Development Process

Unless otherwise agreed:

• Work begins after deposit payment is received

• An initial prototype will be delivered within an estimated timeframe

• The client is responsible for testing and providing feedback

• A debugging and refinement phase will follow based on agreed scope

All timelines are estimates and may vary depending on project complexity and feedback turnaround.

3. Payment Terms

• A deposit is required before development begins

• The remaining balance must be paid after delivery and acceptance

Payments are non-refundable once development has started, except as described in Section 8.

Failure to complete final payment may result in restricted or disabled software usage.

4. Delivery and Acceptance

• The software is considered delivered when the agreed functionality is provided

• The client must test and report issues within a reasonable period

• If no critical issues are reported, the project is considered accepted

Minor issues that do not affect core functionality do not delay acceptance.

5. License and Usage

Unless otherwise agreed:

• The delivered software is provided as a compiled application

• Source code is not included

• The client is granted a license to use the software as specified in the project agreement

Any license type (e.g., perpetual, time-based, hardware-independent) will be defined per project.

6. Intellectual Property

• NTCL Soft retains ownership of all source code, frameworks, and reusable components

• The client receives rights to use the delivered software, not ownership of its underlying code

NTCL Soft reserves the right to reuse general techniques, logic, and non-client-specific components in other projects.

7. Support and Maintenance

• Bug fixes related to the agreed scope may be provided for a limited period after delivery

• Requests for new features, enhancements, or extended support are treated as new work and may incur additional fees

8. Refund Policy

• Deposits are non-refundable once development has started

• Refunds are only considered if NTCL Soft is unable to deliver the core agreed functionality

No refunds will be issued for:

• Change of requirements

• Misunderstanding of scope

• Delays caused by lack of feedback

9. Limitation of Liability

To the maximum extent permitted by law, NTCL Soft shall not be liable for:

• Indirect or consequential damages

• Loss of data or business

• Project delays due to external factors

Total liability shall not exceed the amount paid for the project.

10. Termination

NTCL Soft reserves the right to suspend or terminate the project if:

• Payment obligations are not met

• The client fails to provide required feedback in a timely manner

In such cases, no refund will be issued.

11. Governing Law

These terms are governed by the laws of Vietnam.

12. Contact

Email: NTCLApp1@gmail.com
NTCL Soft is an independent software developer.